We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 6th June 2019.
What we collect
• Medical History
• Personal patient details
• Consent documents for treatment
• Photography consent
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Email / texts are sent for reminder appointments
• We may use the information to improve our products and services.
• We may contact you by email, phone or email.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.
When booking an appointment with Myla Aesthetics or Nanigloe Facials you agree to the terms and conditions below.
If you attend later than your appointment time, we still have to end your treatment at the scheduled end time. For this reason, particularly with injectables, you may be asked to reschedule your appointment. You will still be charged for the cost of the initial scheduled treatment. In order to get the most of your treatment by us, please arrive on time.
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore we respectfully request 24 hours notice before cancelling or rescheduling your appointment. Please notify us by email, social media or text if you wish to cancel or move an appointment.
If you have made an appointment, and paid a non-refundable deposit but wish to reschedule the deposit may be carried over once. If you then proceed to reschedule again, another deposit will be required.
ANY APPOINTMENTS CANCELLED/RESCHEDULED WITHOUT 24 HOURS NOTICE WILL RESULT IN A CHARGE EQUAL TO 50% OF THE RESERVED SERVICE AMOUNT.
ALL "NO SHOWS" WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT. THE POLICY APPLIES TO MEMBERS AND NON-MEMBERS ALIKE. THIS INCLUDES CANCELLATIONS RELATED TO COVID-19.
We recognise the time of our patients and practitioners is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, bu also the potential business of other clients who could have scheduled an appointment for the same time.
Please remember that it is your responsibility to remember your appointment dates, confirmation and reminder emails are sent out to the email address that we hold on record. Not receiving an electronic confirmation of an appointment is not a sufficient reason to miss an appointment.
It is mutually understood that if a cancellation is due to to circumstances beyond any control, such as power outage, unfortunate incidence or weather that requires you or use to have to cancel or be closed during normal working hours, we will reschedule your existing appointment and no discount or fee will apply.
SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial or an injectable treatment while sick is not recommended. Please respect and protect other peoples well being and reschedule your appointment accordingly.
You should not attend your appointment if you are experiencing signs or symptoms of covid-19 and the cancellation policy applies as above. Due to the track and trace requirements, we may need to share your details with NHS England. This is the ONLY 3rd party that we will share your information with.
A valid credit or debit card number is required at the time of booking, at this point the non refundable deposit will be taken, which is deductable from treatment. We use card captcha to store your details securely. The remaining balance is to be paid in clinic, directly after treatment. Under no circumstances can you 'pay later'. We accept cash, Visa, Mastercard, Amex, Paypal transfer or BACS. We do not accept cheques.
PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our patients updated with any changes that may occur and encourage people to ask about prices at the time of booking.
Skincare and treatments are non refundable.
Please leave jewelry and valuables at home. MYLA Aesthetics are not responisble for lost, broken or misplaced items. This includes vehicles left in the communal car park.
Gratuities are not included in the price of any of our treatments, memberships or packages. If you wish to show appreciation for a job well done or service enjoyed, please do so inside of the treatment room.
Memberships cannot be combined with any other packages/offers or treatments. The membership cannot be transferred or terminated for six months. Your membership may be frozen if a medical condition arises which could prevent your from receiving treatments. There is a £15 monthly fee to freeze your account. If you miss a treatment, you forfeit the facial for that month. If you need to reschedule, this will have to be down to availability. If it falls out of the 5 week compass, you may forfeit the treatment.
Your membership is auto-renewed at the end of the 6 month period, if you do not wish to continue with your membership you must notify us via email at least 14 days before the end of term.