policies

This privacy policy sets out how MYLA Aesthetics uses and protects any information that you give when you use this website and booking system.
We are committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from  20th September 2020.

What we collect
• Medical History
• Personal patient details
• Consent & medical documents for treatment
• Photography consent

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Email / texts are sent for confirmation/reminder appointments. We may contact you from time to time for marketing purposes.
• We may use the information to improve our products and services.
• For compliance with governments guidelines regarding COVID-19.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

When booking an appointment with Myla Aesthetics  you agree to the terms and conditions below.

DEPOSITS:

 Deposits are non refundable but are transferable (once). They can only be transferred if you contact us to reschedule at least 24 hours before your appointment and notification must be received within our normal working hours Mon-Friday 10-6pm, Sat 10-2pm. 

Deposits are deductible from treatment.

CANCELLATIONS/RESCHEDULING:

Your appointment is very important to us. They are reserved especially for you however we understand that sometimes schedule adjustments are necessary. Therefore we respectfully request at least  24 hours notice (and at least one working day) before cancelling or rescheduling. 

Please notify us by email, social media or text if you wish to cancel or move an appointment. Unfortunately messages sent to us outside of working hours will not be considered until the following working day, even if you sent the original message within the 24 hour notice period for example:

Messaging to cancel an appointment on a Sunday for the following Monday.

If you have made an appointment, and paid a non-refundable deposit but wish to reschedule the deposit may be transferable, once. If you then proceed to reschedule again, another deposit will be required.

DEPOSITS CAN ONLY BE REFUNDED BACK TO THE ORIGINAL PAYMENT METHOD. NO BANK TRANSFERS.

Please note:

ANY APPOINTMENTS CANCELLED/RESCHEDULED WITHOUT 24 HOURS NOTICE WILL RESULT IN A CHARGE EQUAL TO 25% OF THE RESERVED SERVICE AMOUNT.

ALL "NO SHOWS*"  WILL BE CHARGED 50% OF THE RESERVED SERVICE AMOUNT. THE POLICY APPLIES TO MEMBERS AND NON-MEMBERS ALIKE. THIS INCLUDES CANCELLATIONS RELATED TO COVID-19 AND VACCINES. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU HAVE FOLLOWED OUR GUIDANCE  AT THE TIME OF BOOKING FOR COVID VACCINES . This is an automated response and charges will be deducted from the card used to pay a deposit.

We recognise  the time of our patients and practitioners is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Please remember that it is your responsibility to remember your appointment dates, confirmation and reminder emails are sent out to the email address that we hold on record. Not receiving an electronic confirmation of an appointment is not a sufficient reason to miss an appointment.

It is mutually understood that if a cancellation is due to to circumstances beyond any control, such as power outage, unfortunate incidence or weather that requires you or use to have to cancel or be closed during normal working hours, we will reschedule your existing appointment and no fee will apply.

LATE ARRIVALS:

If you attend later than your appointment time, we still have to end your treatment at the scheduled end time. For this reason, you may be asked to reschedule your appointment. If you are more than 15 minutes late, you will be charged for 50% of  the cost of the initial scheduled treatment and asked to rearrange. In order to get the most of your treatment by us, please arrive on time however we know that sometimes things are out of your control therefore we allow 5 minutes flexibility.

SICK OR FEELING UNWELL

If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial or an injectable treatment while sick is not recommended.  Please respect and protect other peoples well being and reschedule your appointment accordingly. We have the right to refuse treatment in order to protect ourselves and the public.

COVID-19

You  should not attend your appointment if you are experiencing signs or symptoms of covid-19 and the cancellation policy applies as above. Due to the track and trace requirements, we may need to share your details with NHS England. This is the ONLY 3rd party that we will share your information with. 

PAYMENT POLICY

A valid credit or debit card number is required at the time of booking, at this point the non refundable deposit will be taken, which is deductible from treatment. We use card captcha to store your details securely. The remaining balance is to be paid in clinic, directly after treatment. Under no circumstances can you 'pay later'. Failure to pay for a treatment may result in prosecution.

We accept cash, Visa, Mastercard, We do not accept cheques or bank transfer.

PRICES AND SERVICES

Prices and services are subject to change without notice. We will do our best to keep our patients updated with any changes that may occur and encourage people to ask about prices at the time of booking. All prices include VAT.

REFUNDS

Skincare and treatments are non refundable. If you have paid for a treatment in advance that you no longer require you may transfer to another service or receive credit on your account.

GIFT CERTIFICATES/ACCOUNT CREDIT

-Clinic offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
-You can check the balance of your Credit by logging into your account (please note, this only applies if you register for an account).
-All Gift Certificates are dated and expire 12 months from the date of issue.They must be used within this time, no extensions will be given.
-Gift Certificates cannot be exchanged for cash and are non refundable.
-Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
-We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
-Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us.

PERSONAL BELONGINGS

Please leave jewellery and valuables at home. MYLA Aesthetics are not responsible for lost, broken or misplaced items within the premesis. This includes vehicles left in the communal car park.

GRATUITY

Gratuities are not included in the price of any of our treatments, memberships or packages. If you wish to show appreciation for a job well done or service enjoyed, please do so inside of the treatment room.

MEMBERSHIPS

Memberships cannot be combined with any other packages/offers or treatments. The membership cannot be transferred or terminated for six months. Your membership may be frozen if a medical condition arises which could prevent your from receiving treatments. There is a £15 monthly fee to freeze your account. If you miss a treatment, you forfeit the facial for that month. If you need to reschedule, this will have to be down to availability. If it falls out of the 5 week compass, you may forfeit the treatment.

Your membership is auto-renewed at the end of the 6 month period, if you do not wish to continue with your membership you must notify us via email at least 14 days before the end of term.